How to Continue Serving Your Patients During Lockdown

How to Continue Serving Your Patients During Lockdown

You don’t need us to tell you that this time is unprecedented. The COVID-19 pandemic has affected individuals, families, and businesses worldwide. Although much of the population throughout the United States is under “stay at home” orders, you do not need to miss out on all of their business. During this time, you can take advantage of new technologies and strategies to continue to care for your patients and build your practice.

  • Keep communicating with your patients.

A lot of things are uncertain at this time. Do not let your patients feel uncertain about your practice.
Establish clear lines of communication to keep your patients updated on your practice and your services. You can send emails to your patient list, or call those who need more personal, direct contact for issues like canceling or changing appointments. Social media is a great way to communicate with a broad audience at once.
In addition to updating your patients about changes at your practice (such as different office hours or limited appointment types), use this opportunity to convey your care for your patients, your employees, and everyone who is suffering at this time.

  • Bring in new help.

You know that now is a time to take advantage of new technologies and avenues of productivity. However, you may also know that technology is not your strong suit. If this is the case, it might be the right time to bring in help. You may need to hire a new team member who specializes in social media, telehealth technology, or other types of remote technology.
If new weaknesses appear in your business as you adapt to this unique time, take the opportunity to fix the problem rather than becoming frustrated. Try adding new technologies or programs to your business’s repertoire to meet these new challenges.
You might also need more help from a company like AudiologyPlus, which specializes in digital marketing for hearing practices.

In most states and cities around the country, only employees who have been deemed “essential” are permitted to go to work at this time. If your team is not essential, you may be working remotely. Even if your practice is permitted to stay open, you will likely be looking for ways to cut down on the number of patients who need to come to your office. It’s likely your patients will also want to avoid going out whenever possible, unless they are experiencing an emergency situation.
Rather than missing out on the business of all of these patients and leaving them without professional care, utilize telehealth technologies. This type of health care uses telecommunication technology to allow you to meet with and care for your patients without seeing them in person. Using a laptop, tablet, or even smartphone, you can see and talk to your patients, evaluate their needs, and provide the information and care they need.
In addition to cutting down on your team’s exposure to other people, as well as limiting your patients’ exposure, you can also cut costs at this time by utilizing telehealth technology.
This time of isolation can be an opportunity for you to reach and care for your patients in new ways. If you would like to learn more about how your business can continue to succeed during this unique time, please contact us at AudiologyPlus.

How to Become a Telemedicine Provider

How to Become a Telemedicine Provider

Telehealth (or telemedicine) is completely changing the healthcare landscape and how practices offer essential services to their patients. By using telehealth, medical practices of all types and sizes can maintain patients’ health needs from anywhere, while generating more revenue and keeping costs down. And studies even show that telehealth is the type of service that patients increasingly prefer.
Get started with your telehealth plan by following the easy steps below:
Organize Your Goals for Your Practice
You should plan for and consider some key factors when moving toward a telemedicine program to ensure the transition is easy and successful. You should consider things like revenue, customer satisfaction, wait times, no-shows and cancellations, staff efficiency, patient retention, new patients, and any other measurements that are important for your practice.
Find the Right Partner
There are a lot of telehealth technology options available, but you will want to make sure you include things like:

  • HIPAA-compliance
  • Availability in your state
  • Automated appointment booking and reminders
  • Secure video and file sharing
  • Branding for your business

You need to choose a technology that enables your practice to deploy an easy-to-use virtual platform for a small investment. Just because you want to become more modernized, doesn’t mean you need to pay an arm and a leg!
Train Your Staff
Once you select your telehealth platform, you will want to train your staff and get them up to speed on the software. You may want to designate a few key employees who can become immersed in the process and teach others about how it works. Or you may want to designate specific roles to each employee and assign them features that will be part of their job duties (for example, your receptionist is responsible for the appointment scheduling portion while your office manager is responsible for the billing portion).
You can also easily test out the appointment feature with your staff so all of you are comfortable with the virtual platform.
Launch the Platform on Your Website
Whether you do a formal announcement or just add a link to your site, you will need to make the service available to your patients online. We recommend you add a link to the homepage, so it is easily accessible.
Release an Announcement to Your Current Patients and Market to Potential New Patients
You can do this by either emailing your current patients (if your records include email addresses) or you can add a banner image to your site. You will also want to post this update to your social media sites, as well. Any way you can spread the word!
While telehealth may be a new addition to your everyday practices, you may find that it is a very welcome option to ensure your patients receive the care they need. You will be more able to treat even more patients with ease.
To learn more about telehealth and video appointments, please contact us at AudiologyPlus!